Geniusin Ltd, the company behind the service-calling and feedback app getWaiter!, is now launching the Swiss Army Knife of apps – buzz2get.
buzz2get overcomes the need for multiple customer apps with a bespoke, single-service set of customer service buttons that provide users with an easy way of calling for general help or effortlessly leaving instant feedback. The revolutionary app’s unique selling point is in capturing a customer’s immediate response and making the traditional feedback method of time-consuming surveys a thing of the past.
Reconfiguring its functionality depending on the environment in which it’s operating, buzz2get is suitable for all business to consumer environments, including hospitality, leisure, retail and transport. The app also delivers competitive advantage through its Geniusin engine, a system that provides live data and analytics through “customer experience tracking”.
Geniusin’s vision is derived from understanding the benefits that live feedback, analytics and in-depth operational insight reporting have on customer experience, staff retention and powerful KPIs, leading to simple incremental improvements, such as strategic reward schemes, that drive business growth.
The company’s first release was getWaiter!, a service-calling and feedback app with “customer experience tracking” at its core. Backed by the app’s results in improving performance and profitability within the hospitality sector, Geniusin invested in the development of buzz2get.
buzz2get continues Geniusin’s goal to progress beyond current digital transformation trends. Recognising that proprietary apps have a limited loyalty lifespan, Geniusin has created a single solution that addresses the key challenges within the business to consumer world and complements existing brand apps.
Both getWaiter! and buzz2get are stand-alone cloud-based solutions that do not require any integration with the existing IT infrastructure. Geniusin, however, can provide APIs and work alongside EPOS systems to enhance your existing or future smartphone apps. This implementation method makes it ideal for ad-hoc trials, providing flexibility across entire chains or individual locations.